Terms and Conditions
Taxes
All prices quoted and excluding GST.
Price
Freight costs additional. Alpha Promotions is unable to quote on freight as products are from different locations within New Zealand. Such costs
will be recovered when the products reach the clients nominated delivery address.
All quotes under $800 will have an automatic $15.00 administration fee applied
Currency
New Zealand Dollars
Delivery
As produced unless order collation requested.
We reserve the right to supply 5% above or below the quantity ordered. The actual quantity delivered will be invoiced.
Valid
Quotes are valid for 30 days
Credit card Payments
3% credit card convenience fee applies
Payment
As soon as the invoice is fully paid, the production can begin.
Cancelled orders will incur a 25% charge of the total cancelled order
Terms of Trade
Alpha Promotions terms of trade are: Balance as per the above following invoice including freight and setup fees, if any.
Credit card details may be required as security to confirm orders. Full payment must be made as per above Payment. If payment is not made in accordance
with the above terms, the Customer agrees to allow Alpha Promotions to debit the nominated credit card, if previously provided when the account
goes unpaid beyond 55 days. In the case of an account being referred to a Debt Collection Agency, all costs incurred in recovering outstanding
monies due shall be at the customer's expense.
If your Accounts Department requires a Purchase Order number to appear on your invoice this must be provided at the time of confirming the order
with us. If a purchase order number is not provided and our Order Confirmation is accepted, then you have agreed to pay the invoice under our
terms and conditions and no delays in payment will be accepted.
1. Default and Consequences of Default
1.1. Interest on overdue invoices shall accrue daily from the date when payment becomes due, until the date of payment, at a rate of two and a
half percent (2.5%) per calendar month (and at APL’s sole discretion such interest shall compound monthly at such a rate) after as well as
before any judgment.
1.2. If the Client owes APL any money the Client shall indemnify APL from and against all costs and disbursements incurred by APL in recovering
the debt (including but not limited to internal administration fees, legal costs on a solicitor and own client basis, BSSL’s collection agency
costs, and bank dishonour fees).
1.3. Further to any other rights or remedies APL may have under this contract, if a Client has made payment to APL by credit card, and the transaction
is subsequently reversed, the Client shall be liable for the amount of the reversed transaction, in addition to any further costs incurred
by APL under this clause 6 where it can be proven that such reversal is found to be illegal, fraudulent or in contravention to the Client’s
obligations under this agreement.
2. Returns for Faulty or Damaged Products
1.1. Our quality control teams try to ensure that the products you receive meet our quality standards. If Products supplied
to you are damaged or faulty or are not the products you ordered, please contact and inform us as soon as possible
via our Contact Us page or email office@alphapromotions.co.nz. We will refund Products that were damaged or faulty at the time of supply
to you.
Please return the product/s to the following address in the original condition within 10 days of receipt, indicating your reason for return including,
your preferred action (replacement or refund), a copy of your receipt, and we will assess your return request, and if appropriate, replace
or refund your purchase using the original payment method.
All returns should be sent with supporting documentation in original or appropriate packaging to:
Alpha Promotions Limited
492 Moorhouse Avenue, Waltham
Christchurch, New Zealand 8011
Returns or exchanges of online purchases may be made by post. As Alpha Promotions Limited is not liable for the loss of an item being returned
we recommend that you return it using registered mail.
Refunds will be processed using the original tender type. EFTPOS/Credit Card refunds must be processed against the original card details (the exact
card used to make the original purchase).
Sale items are subject to the same returns policy.
